general Info: firstname.lastname@example.org
all orders are processed monday-friday with the exception of national holidays from our new york location. we ship within 1-3 business days after your order is processed. all orders placed after 3PM EST on fridays will be processed the following monday. we do not ship to P.O. boxes or APO/FPO/DPO addresses. upon shipping, you will receiving a shipping confirmation and tracking number. for rush deliveries within the new york city area, please contact us at: email@example.com
international packages are shipped via USPS first class international or UPS upon the receivers election. taxes and duties are charged through customs and are dependent on the destination country. receiver is responsible for any/all taxes/duties. unfortunately, at this time all international purchases are final sale. if you have any questions relative to this, please contact us at: firstname.lastname@example.org
returns & exchanges
if you are not satisfied by your purchase, please contact us at: email@example.com with your request and we will confirm with a return authorization. upon confirmation, we will issue you a return shipping label to complete your return. the item must be sent back with the original dust bag, box and shoe in un-worn condition within 10 days of receiving your purchase for an exchange, store credit, or refund. a $10 return-shipping fee will be applied to your return. we reserve the right to use discretion against any returns that show wear or damage to the item.
all sale items are final sale.
sales tax is charged on orders placed within new york state.
we accept visa, mastercard, american express, and paypal.